Welcome to Tennis Clothing and Gear Sales’ FAQ section! We’ve compiled answers to the most common questions about our performance tennis gear, shipping policies, and customer service. Whether you’re a tournament player needing urgent delivery or a casual enthusiast building your tennis wardrobe, you’ll find helpful information below.

Product Questions

Q: What types of tennis products do you specialize in?
A: We focus exclusively on high-performance tennis gear including:
  • Tennis racquets (adult and junior)
  • Court-specific footwear (tennis, pickleball, squash)
  • Technical tennis apparel for men and women
  • Specialty items like paddles for pickleball and platform tennis
  • Essential accessories like socks and grip tape
Our selection is curated by tennis players for tennis players.
Q: How do I choose the right tennis racquet?
A: Our tennis-specialized team can help via email at [email protected]. Please include:
  • Your playing level (beginner, intermediate, advanced)
  • Preferred playing style (baseliner, serve-and-volley, all-court)
  • Any arm sensitivity issues
  • Current racquet you’re using (if applicable)
We’ll recommend options from our court-tested selection.
Q: Do you offer junior-sized tennis equipment?
A: Yes! We carry:
  • Kids’ tennis shoes in various sizes
  • Junior tennis racquets with appropriate grip sizes
  • Youth tennis clothing that allows for movement
Perfect for developing young players.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two player-focused shipping methods:
  1. Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days) – ideal for tournament prep
  2. Free Shipping: Via EMS for orders over $50 (15-25 business days) – great for seasonal gear
All options include full tracking from our Ohio warehouse.
Q: How long does order processing take?
A: Our tennis specialists need 1-2 business days to:
  • Conduct quality checks (racquet grip inspection, shoe sizing verification)
  • Package items with court-ready care
  • Prepare customs documentation for international orders
You’ll receive tracking information immediately after dispatch.
Q: Do you ship worldwide?
A: We serve tennis players globally except certain Asian regions and remote areas. Our system will automatically notify you if we cannot ship to your location during checkout.
Q: I have a tournament coming up – when should I order?
A: Tournament players should:
  • Order at least 3 weeks before event dates
  • Select Standard Shipping ($12.95)
  • Allow time for gear adjustment and customization
Need it faster? Email [email protected] for urgent requests.

Returns & Exchanges

Q: What’s your return policy?
A: We understand tennis gear is personal. You may return items within 15 days of delivery if:
  • Products are unused and in original condition
  • Original packaging is intact
  • Tennis-specific tags are still attached
Email [email protected] to initiate returns.
Q: My tennis shoes don’t fit – can I exchange them?
A: Absolutely! We prioritize proper footwear fit for court performance. Contact us within 15 days of delivery and we’ll guide you through:
  • Size exchange process
  • Alternative model suggestions if needed
  • Return shipping instructions
Note: You’ll need to cover return shipping unless the error was ours.
Q: My racquet arrived damaged – what should I do?
A: We take extra care with racquet packaging, but if damage occurs:
  1. Take photos of the damage and packaging
  2. Email them to [email protected] within 48 hours
  3. We’ll arrange for replacement or refund
No need to return damaged racquets – we’ll handle everything.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept all major payment options for tennis players worldwide:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Q: Are there any hidden import fees?
A: No surprises – our pricing is transparent. While we handle customs documentation, some countries may charge import duties. These are:
  • Not included in our prices
  • The customer’s responsibility
  • Typically collected upon delivery
Check your local regulations if concerned about additional fees.
Q: Can I create an account to track my orders?
A: Currently, we keep things simple with guest checkout. However, you can:
  • Track orders via emailed tracking numbers
  • Save your information at checkout for faster future purchases
  • Contact us anytime for order status updates
We’re considering player accounts in future updates!

Customer Service

Q: How can I contact your customer service team?
A: Our tennis-knowledgeable staff is available via:
  • Email: [email protected] (typically responds within 24 hours)
  • Mailing address: 691 James Martin Circle, Columbus, US 43219
Please include your order number for faster service.
Q: Do you offer product recommendations?
A: Yes! As tennis specialists, we love helping players find their perfect gear. Tell us:
  • Your playing style and level
  • What you like/dislike about current equipment
  • Any physical considerations (arm comfort, foot type, etc.)
We’ll suggest options from our performance-focused selection.

Didn’t find your question here? Our tennis-enthusiast team is ready to help at [email protected]. We’re committed to helping you get the right gear for your game, delivered when you need it.

Game, set, match – let’s get you court-ready!