At Tennis Clothing and Gear Sales, we want every serve to be perfect – including your shopping experience. If your gear isn’t performing up to your standards, our flexible returns policy ensures you can return or exchange items with ease.

Our Return Promise

We accept returns within 15 days of delivery for most items in new, unused condition with original tags and packaging. Your satisfaction is our match point!

Note: For player safety and hygiene, the following items cannot be returned:
  • Socks (all types)
  • Used footwear (including all tennis, running, and pickleball shoes)
  • Personalized or custom-ordered racquets

Simple 3-Step Return Process

  1. Initiate Your Return
    Email us at [email protected] within 15 days of delivery with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
  2. Receive Authorization
    We’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions within 48 hours.
  3. Ship Your Return
    Package items securely with the RMA number visible. We recommend using a trackable shipping method.

Return Shipping Options

Standard Returns: Ship via your preferred carrier (customer pays return shipping)

Defective Items: We’ll provide a prepaid return label for manufacturing defects

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Appearance Time:
    • Credit Cards: 3-10 business days after processing
    • PayPal: Within 24 hours of processing

Note: Shipping fees are non-refundable except for defective items.

Exchange Requests

Want to switch to a different grip size or shoe width? Exchanges follow the same process as returns. Include your desired replacement item in your initial email.

Pro Tip: For faster service during tournament season, consider placing a new order while your return processes.

Sample Return Request Email

Subject: Return Request – Order #12345 Dear Tennis Gear Team, I’d like to return the following item(s) from order #12345: – 1 x Men’s Performance Polo (Blue, Medium) – 1 x Tennis Racket Vibration Dampener (Red) Reason: Incorrect size / Color preference Please advise next steps. I’m interested in exchanging the polo for a Large size if available. Best regards, [Your Full Name] [Your Contact Number]

Need Help With Your Return?

Our customer service team volleys returns Monday-Friday 9AM-5PM EST. Contact us at:

Email: [email protected]
Physical Returns Address:
Tennis Clothing and Gear Sales
Returns Department
691 James Martin Circle
Columbus, OH 43219 USA

We strive to make returns as smooth as a well-executed backhand. Thank you for trusting us with your tennis gear needs!